Help & Support

Neurobud AI is a personalized AI tutoring app. It teaches subjects across your curriculum with an AI tutor that adapts to your level, tracks your progress, and helps you master topics at your own pace. It's available on iOS, Android, macOS, Windows, and the web.

Independent accounts are for users 13 and older. Parents can create and manage profiles for their children. Younger users without a parent-managed account can explore a limited guest mode without creating an account.

Guest mode lets you try the tutor without creating an account. In guest mode we don't require an email, don't create a cloud account, and don't store your learning history on our servers. It's a way to start learning right away — and it's the mode we offer to users under 13. You can create a full account later to save your progress across devices.

You can permanently delete your account and its associated data from within the app:

1. Open the app and go to Settings.
2. Scroll to Delete Account.
3. Confirm when prompted.

This removes your profile and learning data and unregisters your device from notifications. The action is permanent and cannot be undone. Certain records we're legally required to keep (such as transaction records) may be retained as described in our Privacy Policy.

We collect the information needed to run the tutoring service: your account and profile details, your learning progress, the messages you exchange with the AI tutor, and purchase records. We don't sell your data and we don't show third-party ads. Full details are in our Privacy Policy.

We apply safety filters to tutoring interactions to reduce the risk of inappropriate content. The AI is an educational aid, and like all AI it can occasionally make mistakes, so we encourage students and parents to verify important information. If you ever encounter a problem, please report it to us using the contact details below.

Subscriptions unlock additional tutoring interactions and features. They renew automatically at the price and interval shown at purchase, unless you turn off auto-renewal at least 24 hours before the current period ends. You can also buy one-time interaction packs without a subscription.

Subscriptions are managed through the app store you purchased from:

• iOS / macOS: Open Settings → your name → Subscriptions (or the App Store → account → Subscriptions) and manage Neurobud AI there.
• Android: Open the Google Play Store → Menu → Subscriptions and select Neurobud AI.

Note that deleting the app does not cancel your subscription.

If you reinstalled the app or switched devices, open the subscription screen in the app and tap Restore Purchases. Your active subscription and purchases will be restored to your account.

Refunds for App Store and Google Play purchases are handled directly by Apple and Google under their refund policies. Request a refund through your app store account. If you believe you were charged in error, contact us and we'll help where we can.

You can manage notifications in the app's settings, or in your device's system settings under the Neurobud AI app. Notifications are optional and used for things like study reminders.

Try closing and reopening the app, checking your internet connection, and making sure you're on the latest version. If the problem continues, email us with your device model and a description of what happened, and we'll investigate.